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Jasmine Wonders

Policies · Effective September 26, 2026

Refund Policy

Our courses are delivered instantly and can be downloaded immediately, so digital sales are generally final. But if something goes wrong on our side, we will always put it right.

1. Instant digital access

When you complete checkout you receive immediate access to the full Materials, including the ability to download them. Because digital content cannot be “returned”, purchases are non-refundable once access has been delivered, except in the situations listed below.

If you are a consumer in the EU, UK or another region with a statutory right of withdrawal, you acknowledge at checkout that delivery begins immediately and that you lose the right of withdrawal once access is provided, as permitted by law. This does not affect your rights if Materials are faulty or not as described.

2. When we will refund you

We will issue a full refund of the affected item if, within 14 days of purchase:

  • A file is defective — it is corrupt, incomplete or will not open, and we cannot provide a working replacement within 3 business days of your report;
  • You were charged twice for the same product, or bought a product that is entirely included in a bundle you purchased in the same order;
  • Your access never arrived and we are unable to restore it within 3 business days of your report; or
  • The product is materially not as described on its product page.

3. Upgrading to a bundle

Bought a single course and then decided you want a bundle that contains it? Contact us within 14 days with both order numbers and we will review a credit for the course you already own.

4. What isn't covered

  • Change of mind after access has been delivered.
  • Purchases where the Materials have been shared or redistributed in breach of our Terms.
  • Difficulty caused by the content level when the level was shown on the product page.

5. How to request a refund

  1. Use our contact form and choose “Refund request”.
  2. Include your order number, the email used at checkout and a short description of the problem.
  3. We reply within one business day and try to fix the issue first — most problems are solved in minutes.

Approved refunds are returned to your original payment method through Shopify. Depending on your bank, funds usually appear within 5–10 business days. Access to refunded Materials is revoked when the refund is issued.